At one intersection of four smaller streets we watched as four traffic guards, each with a neon baton and white gloves conducted the confusion of traffic like a great maestro working the Philharmonic of the streets. You could see that each knew they were important and their service vital, and they did their jobs with great enthusiasm and pridequalities that too often we don't see in Americans since many Americans believe they should be doing something more important than what they're doing.
A distinctly important aspect of this is how the Japanese take their jobs and the companies they work for personally and seriously. Unlike Americans and most of the rest of the world, the Japanese working person takes on the responsibility of their job. If something goes wrong, it's as much their fault as the company'sand they will strive to make it right. There is seldom that infuriating style we've grown used to in America of complaining about service or products and being told, "Hey mister, it's not my fault, I just work here!"
9. Order: There is a remarkable order and cleanliness about Japan that is found in few other places in the world. Tokyo is one of the largest cities in the world, yet it's squeaky clean. Even its air is more breathable than most US cities, due in part to its efforts. And, unlike most cities of the world, it feels safe and uncommonly helpful. One time we were lost in downtown Tokyo and we asked directions from a salesperson in a store. Since he could not speak English, we couldn't speak Japanese and our map was useless, and against our concernshe personally walked us the five blocks to where we needed to go, and happily waved good-by as he returned to his still open shop.
10. Internet: And contrary to all that George has preached over the years about Internetthe Japanese are still a long way from being fully connected (1996). This is due in large part to the fact that telephone companies charge for the time of all calls, long distance as well as local.
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